99acer Privacy Policy: How We Handle Your information
At 99acer, your account data belongs to you — and we treat it that way. This policy explains exactly what we collect, why we collect it, how it stays protected, and what steps you can take to review or update your own records at any time. Access and availability depend on local law and eligible regions in Pakistan.
Account data kept private
JazzCash & Easypaisa transaction records
You control your own data requests
Support available for all privacy questions
POLICY SCOPE DETAILS
What This Privacy Policy Covers on 99acer
When you open an account on 99acer and use it to access the lobby, make a deposit via JazzCash or Easypaisa, or contact our support team, you share certain information with us. This policy covers every category of data that flows through your account — registration details, wallet activity, session records, and any correspondence you send us through the help channel. We collect only what we need to run your account securely and to process transactions on the payment rails you choose, whether that is JazzCash, Easypaisa, or Raast. We do not sell your personal data to third parties, and we do not share it beyond what is required to fulfil a transaction or respond to a lawful request. Data handling under this policy is subject to applicable law in Pakistan and the eligible regions where 99acer operates. If local regulations in your area affect how data is processed or retained, those rules take precedence and the relevant terms will apply to your account. You can find the current applicable version of this policy in your account dashboard after login.
JazzCash
JazzCash deposit and withdrawal records are retained as part of your transaction history, visible in your account wallet section.
Easypaisa
Easypaisa transfers linked to your account are logged for verification, dispute resolution, and account security purposes.
Raast
Raast payment references are stored in line with standard transaction record requirements applicable in Pakistan.
Account Registration
The details you provide when creating your account — contact information and identity verification inputs — are held securely and used only for account management.
INSIDE VS OUTSIDE SCOPE
Where This Policy Applies and What It Does Not Cover
This policy governs data collected directly through your 99acer account and the services we operate. It does not extend to third-party websites, external payment processors beyond our own integration points, or any service you reach by leaving the 99acer platform. Understanding the boundary helps you know exactly which protections apply to you.
Account Access & Login
All data generated when you sign in, update your profile, or change account settings falls within this policy. We log session activity to protect your account from unauthorised access.
Wallet Transactions
Deposits and withdrawals processed through JazzCash, Easypaisa, and Raast are covered here. The transaction record in your wallet is part of your protected account data.
Site Content & Lobby Activity
Pages you browse, game categories you open, and session duration data are collected to maintain service quality. This data is covered by this policy and is not shared for external advertising.
Third-Party Services
External sites, app stores, and payment networks have their own privacy terms. Once you leave 99acer or complete a transaction on a third-party network, their policy governs — not ours.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have real, practical options when it comes to the data we hold on your account. Reviewing your records does not require a formal legal process — most of it is available directly once you log in. Your transaction history, including JazzCash deposits and Easypaisa transfers, is visible under the wallet section of your account. If you notice a detail that needs correcting — a contact number, an email address, or a linked payment method — the account settings page shows the fields and verification steps needed to update them. For questions that go beyond self-service, our support team is the right route: you can raise a query by email or live chat and receive a direct response from the team handling account data requests. Where local law in Pakistan grants additional rights regarding data retention or deletion, those rights are honoured on request through the same support channel.
Review Your Records
Log in and open the transaction history section to see a full record of your deposits, withdrawals, and session activity held on your account.
Correct Account Details
Head to account settings to update contact information or linked payment methods. The page shows which fields require re-verification before changes are saved.
Raise a Data Question
Use the live chat or email support channel to submit a question about what data we hold. The support team will respond and direct your query to the right handling team.
Request Data Changes
Where applicable local law allows it, you can request correction or removal of specific data by contacting support directly. Response timelines and scope depend on the nature of the request and applicable regulations.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to exercise any of the rights described above, these are the direct contact paths available to you. All privacy-related queries are handled by the same support team that manages account help — there is no separate form or waiting list.
Live Chat Support
Open the chat window from your account dashboard after login. This is the fastest route for account-level privacy questions and data correction requests.
Email Support
Send a written request to our support email address shown in your account help section. Email is suited for detailed queries or formal data requests that need a written record.
Account Help Centre
The help section inside your account lists the current contact details, escalation steps, and the expected handling process for privacy and data queries.
DATA HANDLING PRACTICES
How We Protect and Manage Your Account Data
Account security and data handling at 99acer are built around a few consistent practices that apply to every member, regardless of how they access the platform or which payment method they use.
Cookies and Session Data
We use cookies to keep your session active while you are logged in and to remember basic account preferences. Cookies do not store payment credentials. You can manage cookie settings through your browser; disabling them may affect how the account pages function.
Account Security Measures
Your account is protected by login verification steps shown at sign-in. If you notice activity you do not recognise, the account security section and support chat are both available to flag it immediately.
Data Retention
We keep account and transaction records for as long as required by applicable regulations in Pakistan and eligible regions. Once the retention period ends or a valid deletion request is processed, data is removed in line with our standard procedures.
Requesting Changes
Any correction or deletion request goes through the support team. The team confirms receipt, checks which regulatory requirements apply to your request, and follows the process shown in the help section of your account.
POLICY FAQ
Common Questions About 99acer's Privacy Policy
These are the questions members ask most often about data handling, account records, and privacy rights on 99acer.
What personal data does 99acer collect when I open an account?
We collect the details you enter during account registration — contact information and any identity verification inputs required — plus session and transaction data generated when you use the platform. JazzCash, Easypaisa, and Raast payment references are logged as part of your wallet history.
Can I see all the data 99acer holds on my account?
Your transaction history, wallet records, and session summary are visible inside your account dashboard after login. For a broader view of stored data, contact support via live chat or email and the team will guide you through what is available to share.
Does 99acer share my data with other companies?
We do not sell your data. We share information only where needed to process a transaction — for example, passing a payment reference to JazzCash or Easypaisa — or where required by a lawful authority. Third-party services you connect to independently fall outside our policy.
How do I correct my account details if something is wrong?
Open account settings after login. The page shows editable fields for contact details and linked payment methods, along with the verification steps required to save changes. If a field is locked and needs manual correction, raise it through the live chat support channel.
How long does 99acer keep my transaction records?
Retention periods follow applicable regulations in Pakistan and the eligible regions where the account was opened. The specific duration depends on the type of data and local legal requirements. You can ask support for details about the retention period that applies to your account.
How do I make a formal data deletion or correction request?
Contact the support team by live chat or email — both routes are listed in the help section of your account. State what you are requesting and the team will confirm receipt, check what local law allows, and follow the process shown in your account's help centre.
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